Learning to Communicate More Effectively

I was in a conversation with someone recently who was describing how difficult it was to communicate with a family member. She felt misunderstood and the more she tried to make that family member understand, the worse the conversation went. As we explored it further, I came to understand that the family member also wanted to be understood and was also feeling misunderstood.

Human beings are wired for connection. There is an innate longing to be connected and to belong. One part of that desire for connection is to be understood by the people that matter in a person’s life. But what happens if both people in that relationship feel as if they aren’t being understood?

Have you ever been in an interaction where all you want is for the other person to just listen to what you have to say? You want them to understand your perspective, but all you get is counter-arguments and reasons why your idea is invalid? Of course, when you hear the other person speaking, are you formulating your response in order to disprove or discount what that person is saying to you rather than listening to what is being said? I’m sure you can imagine that they are probably experiencing the same thought process as you and wondering why you aren’t listening to them. When two people with differing opinions enter into a conversation with the sole purpose of being understood by the other, arguments typically ensue.

If the goal in a discussion is just “I want you to understand me,” and both parties are oriented that way, there is little listening happening. However, if both of you enter into that conversation with the goal to first understand and then be understood, an entirely different outcome can happen. In that case listening takes place even if there isn’t agreement.

I have used a simple script for teaching how to be a good listener that might help. It works best when both of you agree to use the script together. Let’s say Person 1 has some feelings about something Person 2 said or did. The script goes like this:

Person 1: When you said (or did) ___________ I felt __________.

Person 2: I hear that when I said (or did) _________ that you felt ___________. At the time I said (or did) that, I felt __________. Hearing this now I feel _________.

The important thing about using this script is to be sure to stick with facts such as the words that were said or the behavior that was observed without making a judgment about it. Also, when saying how you felt, be sure to use emotion words (sad, frustrated, hurt, curious, disappointed, etc.). If you want to practice this, use something the other person said or did that generated feelings of happiness or gratitude before getting into some of the other feelings.

This exercise incorporates the use of “I” statements and active listening. It also is an example the principle of understanding first and then being understood.

There are a number of skills that can be developed to enable effective communication. Validating the other’s feelings, speaking calmly, reflecting back what was said are a few. A simple way to identify good ways to communicate is to recognize what feels good to you when someone engages with you in conversation. Notice those things and try to use them when you communicate on some difficult topic.

Another way of saying all of this is, talk to others the way you would want to be talked to and treat others the way you would want to be treated. If you do, your conversations and confrontations will probably go a lot better.

About Steve Wright, MA, LCPC, Director of Spiritual Services

“My passion is in helping empower the residents and people with whom I work. Working at Timberline Knolls is an avenue through which I can fulfill my purpose and make a difference in the lives of people.”

Steve coordinates the spiritual and Christian programming including providing supervision for the clinical team. He is also responsible for implementing the spiritual dimension of treatment at Timberline Knolls.

Steve was a pastor for 25 years, prior to becoming a therapist. He has worked in both residential and private practice as a therapist, supervisor, coordinator and program director.

Steve has a Bachelor of Arts degree in Biblical Studies from Central Bible College in Springfield, MO. He also has a Master of Arts in both Teaching from Olivet Nazarene University and another in Community Counseling from The Illinois School of Professional Psychology at Argosy University, Chicago.

Steve is a member of the International Association of Eating Disorder Professionals (IAEDP).

View all posts by Steve Wright, MA, LCPC