Increased Precautions We're Taking in Response to COVID-19
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Timberline Knolls Residential Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Timberline Knolls Residential Treatment Center.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


How to Become a Better Listener

Keeping our thoughts, turbulent emotions and difficult questions suppressed can cause severe damage to our mental health. That is why talk therapy, expressive therapies, CBT and DBT are all the cornerstone of mental health treatment. They are exceptional tools to practice processing difficult emotions so that they don’t control our lives. Learning how to communicate and express emotions healthily is essential to a long-lasting recovery.

However, learning how to be a good listener is just as important. Good listening involves a trained ear to hear others and our own internal voice as well. I would even substitute the word “hear,” for “listen,” as we can listen all day to someone talk, whether it is a friend or a conference speaker, and not really “hear” their message or their heart. Additionally, learning how to listen well to ourselves and others improves our ability to be introspective, deepens connections, and builds the trust that is key to maintaining a support network of friends and family that nurtures recovery. Learning how to listen, and even further, to hear, yields tremendous healing benefits.

How to do we hear others better? To begin, it starts with whole-body listening. That means maintaining natural eye contact and eliminating distractions around the conversation: not looking at your phone, fiddling with something in your hands, glance directed away from the person, or doing some other mindless task while they are talking. Face the person and listen with your whole body, even your eyes. Let yourself observe the person, their body language, be curious about what you see as you listen. By listening mindfully, you’ll get out of your own head and be able to move beyond the judgments or defenses that may arise and actually hear their meaning, and maybe even a message underneath the words that they are saying. If you think this sounds like too much work, wouldn’t you, in the reverse position, really cherish being listened to in such a way?

How do we hear ourselves better? It requires turning the volume down on the outside world, noise and stimuli. Often, we are afraid of silence because the idea of being alone with our thoughts is anxiety provoking. But is that fear justified? And will our thought life ever reach a certain level of peace and stability if we don’t face, head on, the ocean of thoughts and feelings swirling around, honor their existence, give them space and hear them? The biggest questions we must answer in order to fuel recovery, such as, “what are my fears?” “what are my values?” “why do I want to recover?” can only be discovered by tuning in, with courage, to explore what those answers may be. Talking about them is essential, but we must not be afraid to first turn inward and listen. Our healthy selves exist in the mind, even on what feel like the darkest days, and are profoundly wise. But being able to discern between the healthy self and the voice of the eating disorder, addiction or depression requires a fine-tuned ear, and it comes through the practice of bravely embracing the stillness and listening to your heart.

We all know deeply the desire to be listened to and to be heard. It is an incredible feeling and fosters deep bonds with others. Therefore, the next time you enter into a conversation, or feel tempted to fill a quiet moment with noise or distraction, instead pause, enter into a mindful presence and really listen: with your whole body, without judgement, with acceptance.

Through the process of learning to listen, and to hear, we develop the skills necessary to recognize our own healthy voice, our truest self, and help others to find and express theirs as well.

About Kirsten Haglund

“Since my own recovery, I am passionate about educating and empowering women to get the care they need to live amazing, productive and healthy lives,” said Haglund. “I see the same compassion and desire in the Timberline Knolls team and look forward to being a part of this work of restoring women to health.”

Haglund will continue to work as an advocate for greater awareness of eating disorders and resources for care. Since she won the crown of Miss America 2008, she has spoken on more than 20 college campuses, worked with youth and church groups domestically and abroad, lobbied Congress with the Eating Disorders Coalition, and started her own non-profit, the Kirsten Haglund Foundation, to raise funds and assist families financially in seeking treatment for eating disorders.

View all posts by Kirsten Haglund