Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Timberline Knolls Residential Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Timberline Knolls Residential Treatment Center.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Payment and Insurance Information

At Timberline Knolls, our goal is to provide the best treatment for women and girls struggling with eating disorders, addiction, trauma, mood and co-occurring disorders. When you choose Timberline Knolls, our team works with you to make treatment as affordable as possible.

Clinical Excellence in Treatment at Timberline Knolls

Currently, Timberline Knolls has agreements with insurance companies like UBH / Optum,  BlueCross BlueShield (BCBS)Beech Street,CIGNAComPsychHumana/Corp HealthIntegrated Behavioral Health (IBH)Magellan HealthMultiPlanThree RiversValueOptions as well as Tricare (Tricare dependents (ages 12 to 20) of any active duty servicemen or servicewomen) to manage the costs of treatment. We also offer financial advocacy to assist and counsel regarding fees and payment manage the costs of treatment. We also offer financial advocacy to assist and counsel regarding fees and payment options.

The daily rate for residential treatment at Timberline Knolls includes all clinical, educational, psychiatric, behavioral/milieu, nursing, and expressive therapeutic services on a 24-hour, 7-days-a-week basis. Individual, family, and group therapies are included. The daily rate also includes all meals and lodging. It is based on a tuition model of monthly billing. Services that are not included are non-psychiatric medical services, such as pediatrics, gynecology, dentistry, dermatology, hospitalization, urgent care, emergency care, urine/blood/lab work, medications, etc.

Understanding The Insurance Process & Your Financial Obligations

To help you understand the financial review process at Timberline Knolls (TK), we have listed out the typical steps that begin with your first call to TK.

  • Insurance Benefits Verification
    • You contact your company’s Human Resource Department Benefits Administrator and your Insurance Provider to see if you have an RTC (Residential Treatment Center) benefit.
    • Timberline Knolls will also contact your insurance company and request information about your Mental Health benefits, specifically the benefit for RTC, the primary level of care offered at TK. This quote of benefits is NOT a guarantee of coverage.
    • Note that treatment history is an essential component for most Insurance Providers to consider funding RTC level of care. Many companies require that a patient has tried other levels of care, such as inpatient, PHP (Partial Hospitalization Program) or IOP (Intensive Outpatient Program) prior to being eligible for RTC admission and treatment.
  • Financial Options Review
    • An Admissions Coordinator will review your insurance policy benefits and your clinical history to provide an opinion on likelihood of insurance authorizing coverage for residential care at this time.  This is never a guarantee.
    • You then take that information and determine for yourself how to come up with any funds not covered by insurance during your stay.
  • Insurance Authorization Process
    • Your first 5-7 day’s insurance authorization is based upon a clinical evaluation within 72 hours of your arrival at Timberline Knolls. In rare cases the Insurance Provider could decide that RTC treatment is not medically necessary and will not authorize payment for your stay.
    • Insurance Providers will typically authorize payments in 5-7 day increments, starting with your first day on campus.
    • An Insurance Provider may decide to discontinue paying for RTC treatment after each of these intervals, based on their specific Medical Necessity Guidelines and screening criteria.

The length of time that insurance authorizes for coverage is not determined by Timberline Knolls and may not always coincide with your treatment team’s recommendation for length of stay. If this happens, you may need to consider an alternate funding source to complete the length of treatment recommended by TK. We typically recommend a minimum of 30 days.

  • You Decide to Come to TK
    • If you are comfortable with the financial risks and obligations of RTC treatment, we will confirm and schedule your admission.

Notes About Insurance

  • Each individual insurance benefit plan is different. Some of the variations may be subtle and limitations of the plan can be easily over-looked. Be sure to verify your benefits with your company’s Human Resource Department Benefits Administrator and your Insurance Provider.
  • In the case of a difference in opinion between TK and your insurance company about medical necessity of residential care, you may receive a denial of coverage for ongoing care at the residential level. Typically when residential care is denied, your insurance company will provide a recommended level of care (PHP, IOP or outpatient).
  • Upon denial of coverage, TK will notify the patient/guarantor in a timely manner when the Insurance Provider provides us with a notification of denial and we will inform you of your options, which can include appealing the decision or helping you find the appropriate treatment program for the level of care your Insurance Provider recommends.
  • The outcome of any appeal discussion between TK and your insurance company may take one to three business days.

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If you have additional questions or need more information, please contact our Admissions Department.

Timberline Knolls saved my life. The therapists are truly incredible and they really care about us. I made friends for life and I got my life back on track.

– A former resident
Why Choose Timberline Knolls?