Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Timberline Knolls Residential Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Timberline Knolls Residential Treatment Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Meet The Timberline Knolls Staff

Soraya Soto

Director of Admissions

Soraya serves as our Director of Admissions. She oversees the development, implementation, and training of all services, staff, and processes throughout the Admissions Department to ensure that every resident is cared for from the beginning of the treatment process.

Soraya is a strong business leader with more than 30 years of management experience. She was most recently the Director of Admissions for a treatment center in North Carolina and Arizona where she received the Director of the Year Award.

She received her Master’s degree in Business Administration (MBA) from California Intercontinental University and her Bachelor of Science from the Rochester Institute of Technology. Soraya is fluent in four languages including English, Spanish, French and Creole.

Back to All Staff

Reflecting back, I can’t believe it’s been 4 years since my first stay at TK. I walked in unsure, frightened and hopeless. 12 weeks later, I walked away carrying hope that the staff and fellow patients instilled in me. The hope started to dwindle and this process repeated itself 3 more times. However, each time I discharged I walked away with news skills (thanks DBT), more sass and grew as a person with each stay.

I discharged from TK for the last time in April of 2017. I wasn’t fixed, frankly some days I didn’t even feel “better” but I was alive. I owed that to TK, especially the staff on Maple. I was truly blessed to be supported and loved by the staff. Our conversations were filled with sass and support, what more could I want?!

Okay, the part we’ve been waiting for. I’m currently 9 months into solid recovery. I can truly say I’m not just surviving, I’m thriving. In March I started TMS treatment at an outpatient level and have had incredible, life changing results. This treatment, mixed with the skills and support of TK I’m back in school finishing my bachelors in psychology and moving on to get my masters of social work.

Thank you, thank you, thank you! I cannot express my gratitude enough for the staff who never gave up on me. I was hardy easy to deal with but was ALWAYS treated with respect and love. You guys are life changers and role models. My life is better because of the advice y’all have given me.

With much love,

– Kaitlyn
Why Choose Timberline Knolls?
Marks of Quality Care
  • Better Business Bureau (BBB)
  • Lemont Chamber of Commerce
  • Residential Eating Disorders Consortium
  • The Joint Commission (JCAHO) Gold Seal of Approval