Timberline Knolls Privacy Policy

Timberline Knolls respects the privacy of its users. We have a full-time privacy officer: Randy Hayes, VP of Compliance. We are members of the Joint Commission and the Better Business Bureau. Timberline Knolls does not sell, rent, or loan any identifiable information regarding its website visitors, prospective residents, or residents, to any third party. Any information you give us is held with the utmost care and will not be used in ways for which you have not consented.

NOTICE OF WEBSITE PRIVACY PRACTICES

Timberline Knolls, LLC ("Timberline Knolls", “Timberline Knolls Residential Treatment Center”, “Timberline Knolls Academy”, or “we") is committed to protecting the privacy of all individuals who utilize our site or services. Please read the following to understand how we collect, use and safeguard the information we may obtain via this website or affiliate Timberline Knolls websites and pages (herein referred to as "Site"). This statement may be revised from time to time, so please revisit this page often to remain fully informed of our statement.

Via the Site, Timberline Knolls collects: (i) personally identifiable information, and (ii) technical and other information.

• Personally Identifiable Information
  • General Site Visitors - When you browse the Site, you do so anonymously; no personally identifiable information is collected until you choose to provide it to Timberline Knolls.
  • Children - In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. §§501-06 and 16 C.F.R. §§ 312.1-312.12, Timberline Knolls does not permit children under 13 years of age to provide any information without their parent or guardian's express consent and approval. By using our Site, you represent (i) you are not under 13 years of age. As used herein, "you" refers to all Site users over the age of 13.
  • Contacting Us - The Site permits you to contact us via our Contact Us Form. Whenever you send an e-mail through the Contact Us Form on the Site, you will be providing us with your name, e-mail address and phone number, and any information you choose to include in the text of your message. By submitting your information, you give Timberline Knolls permission to contact you. This does not create a patient or provider relationship.
  • Newsletter - When you subscribe to our newsletter, we may periodically send you the newsletter, along with other information regarding the Site and our services. You may opt out at any time by using the “Unsubscribe” link found at the bottom of the newsletter.
• Technical and Other Information.
  
  • While you are browsing the Site, we automatically log your IP address (a number assigned to your computer when you use the Internet) and your activity while using the Site. Additionally, in order to personalize and enhance your experience on the Site, we may also collect information through 'cookies'. Cookies are small strings of text that are sent by the Site to your browser and then stored by your browser on your computer's hard drive. We use cookies to help diagnose problems with our servers and to administer the Site. We also use cookies to gather broad demographic information and to help identify you in respect to visits to the Site so that we may improve your user experience, to determine whether you visited the Site from a particular Internet link or advertisement, and to serve ads based on a user’s prior visits to the Site. While a code in the cookie file enables the Site to label you as a particular user, including identifying you by name, address, or other personally identifiable information, such cookie files are encrypted in order to protect your information. Most web browsers automatically accept cookies, but it is possible to change your browser setup so that it does not accept cookies. However, rejecting cookies may prevent you from taking advantage of certain portions of the Site.

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect, retain and use personally identifiable information from you on the Site i) when you request information from us via our online Contact Us Form and ii) when you sign up for our Newsletter.

HOW IS YOUR INFORMATION USED?

We collect, retain, and use the personally identifiable information we collect via the Site for legitimate business purposes only, including without limitation the following to operate and improve the Site; responding to an inquiry from you or addressing a request submitted by you (including contacting you directly to request additional information to process your inquiry or request); contacting you to provide information regarding Timberline Knolls and/or our affiliates; to correspond with you regarding the Site or our services; to inform you of developments in our company or with our services that we believe may be of interest; to monitor Site visitor traffic patterns and Site usage; to comply with applicable laws, regulations and rules, and requests of relevant regulatory and law enforcement and/or other governmental agencies; to enforce our Terms of Use; and/or to protect the rights, property, or safety of Timberline Knolls, our users, and/or others.

You may also read our Terms of Use.

Complaints

Timberline Knolls has an internal process of addressing with concerns regarding both the quality of resident care and/or safety. These concerns may be reported directly to the Timberline Knolls Compliance Officer, Randy Hayes (rhayes [at] timberlineknolls.com)  or Administrator, Tom Dattalo (tdattalo[at] timberlineknolls.com).  This will initiate a formal process of review.  We are committed to the highest level of care and safety, and will report our findings and improvements  as required back to you.

Timberline Knolls has chosen to be accredited by The Joint Commission, a voluntary organization which deals with organizational quality of care issues and the safety of the environment in which case is provided.

Unresolved issues regarding the quality of care and/or safety concerns may also be reported to:

Division of Accreditation Operations

Office of Quality Monitoring

Joint Commission on Accreditation of Healthcare Organizations

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

Or faxed to 630-792-5636

Or e-mailed to complaint@jcaho.org

The effective date of this Notice is July 11, 2011.

Security

Transmission of information over the Internet cannot be guaranteed 100% secure, but some sites take greater precautions than others to protect the privacy and security of its users. While the Internet is not a locked-down environment, Timberline Knolls places a high premium on security and privacy. A high-security firewall protects our database from outsiders. Credit card information is not stored with site or other user information. You may also read our Terms of Use.